Refunds and Returns Policy
Effective Date: June 28, 2024
1. Returns
At TradeByte Digital, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer returns on eligible products subject to the terms below:
2. Eligibility
- Products eligible for return must be unused, in the same condition that you received them, and in their original packaging.
- Returns must be initiated within 7 days from the date of delivery.
- Some products, such as electronic and beauty, may not be eligible for return due to hygiene reasons or other restrictions, unless they are defective or damaged upon arrival.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] within 7days of receiving your order.
- Provide your order number, the name of the product you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization if your return meets the eligibility criteria.
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged or defective).
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 days.
6. Exchanges
- We do not offer exchanges at this time. If you wish to exchange a product, please initiate a return and place a new order for the desired item.
7. Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at:
Email: [email protected]
Address: Dubai, UAE